Shipping & Pick Up
At Sweetly Katered, we take pride in delivering fresh, high-quality treats straight to your door. Below are the details regarding our shipping and delivery process:
Delivery Areas
We currently offer local delivery in Tampa, FL, and surrounding areas. For locations outside our standard delivery range, please contact us to explore possible options.
Processing Time
All of our products are made fresh to order, so we require 24-48 hours for preparation before shipping or delivery. Some custom or large orders may require additional time, which will be communicated upon order confirmation.
Delivery Schedule
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Local Deliveries: Available on select days of the week. Exact delivery times will be provided after your order is placed.
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Pickup Option: If you prefer, you can pick up your order at our designated location in Tampa, FL. Pickup details will be shared upon order confirmation.
Shipping Policy
At this time, we do not offer nationwide shipping for our fresh products, as we prioritize quality and freshness. However, for non-perishable items, please reach out to inquire about shipping availability.
Questions?
If you have any questions or need a special delivery arrangement, feel free to contact us via WhatsApp, email, or through our contact form.
We’re happy to assist you!
Privacy Policy
At Sweetly Katered, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our website and services.
Information We Collect
When you place an order, subscribe to our newsletter, or contact us, we may collect the following details:
Personal Information: Name, email, phone number, and delivery address.
Payment Information: Processed securely via third-party payment providers (we do not store your credit card details).
Usage Data: Information about how you interact with our website (cookies, IP address, browsing activity).
How We Use Your Information
We use the information collected to:
Process and fulfill your orders.
Improve our website and services.
Provide customer support and respond to inquiries.
Send promotional emails (only if you opt-in).
Ensure a secure and smooth browsing experience.
How We Protect Your Data
Your security is important to us. We implement industry-standard security measures to protect your data from unauthorized access, alteration, or misuse.
Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share data with trusted service providers (e.g., payment processors, delivery services) to complete transactions securely.
Cookies & Tracking Technologies
Our website uses cookies to enhance your browsing experience. You can modify your browser settings to disable cookies, but this may affect site functionality.
Your Rights & Choices
You have the right to:
Request access to your personal data.
Request correction or deletion of your information.
Opt out of marketing communications at any time.
By using our website, you consent to our Privacy Policy. If you have any questions or concerns, feel free to contact us.
Refund & Return Policy
At Sweetly Katered, we take great care in crafting our products with the highest quality ingredients and attention to detail. Since our treats are made fresh to order, we do not accept returns. However, we understand that issues may arise, and we are committed to ensuring customer satisfaction.
Refund Policy
Refunds are only offered under the following circumstances:
Your order was incorrect (wrong item received).
There was an issue with the quality of the product (must be reported within 24 hours of delivery).
To request a refund, please contact us immediately with your order number and clear photos of the issue. All refund requests are handled on a case-by-case basis.
Order Cancellations
Since we work on a made-to-order basis, cancellations must be requested at least 24 hours before the scheduled pickup or delivery. Orders canceled within this timeframe may be eligible for a full or partial refund. Unfortunately, same-day cancellations are non-refundable.
Exchanges
Due to the perishable nature of our products, we do not offer exchanges. However, if you experience any issues with your order, please reach out, and we will do our best to make it right!
If you have any questions regarding refunds or order concerns, feel free to contact us. Your satisfaction is our priority!
Customer Support & Policies
Terms & Conditions
Welcome to Sweetly Katered! By accessing or using our website and services, you agree to comply with the following terms and conditions. Please read them carefully before placing an order.
General Terms
Sweetly Katered specializes in custom-made and freshly prepared desserts. Most of our products are made to order, and availability may vary.
We reserve the right to update, modify, or change these terms at any time without prior notice.
By using our website, you confirm that you are at least 18 years old or have parental consent to make a purchase.
Ordering & Payments
Orders must be placed through our website, social media, or direct contact.
Payment is required in full before processing your order. We accept various payment methods, including credit/debit cards and online transfers.
Custom orders may require additional processing time.
Shipping & Pick Up
We offer local pickup and delivery within Tampa, FL.
Delivery times may vary based on order volume and location.
For pickups, customers can collect their orders directly from our designated pickup truck at the agreed location and time. Once an order is delivered or picked up, Sweetly Katered is not responsible for any damage caused by mishandling or improper storage.
Refunds & Cancellations
Due to the nature of our products, all sales are final. We do not accept returns or refunds unless there is a confirmed issue with your order.
If you need to cancel an order, please do so within 24 hours of placing it. Cancellations after this period may not be eligible for a refund.
Product Information & Allergies
All products are handmade, and slight variations in appearance may occur.
We offer gluten-free and nut-free options; however, our kitchen handles allergens such as nuts, dairy, and gluten. We cannot guarantee the absence of cross-contamination.
It is the customer’s responsibility to review ingredient information before ordering.
Intellectual Property
All content on this website, including images, logos, and product descriptions, is the property of Sweetly Katered. Unauthorized use, reproduction, or distribution is strictly prohibited.
Liability Disclaimer
Sweetly Katered is not responsible for any allergic reactions, damages, or losses resulting from the consumption of our products.
We do our best to provide accurate product information, but we are not liable for any errors or omissions.
By placing an order, you acknowledge and agree to these Terms & Conditions. If you have any questions, feel free to contact us before making a purchase.
Cookie Policy
At Sweetly Katered, we use cookies to enhance your browsing experience and improve our website’s functionality. This Cookie Policy explains what cookies are, how we use them, and your choices regarding their use.
What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help us recognize your preferences, improve site performance, and provide a better user experience.
How We Use Cookies
We use cookies for the following purposes:
Essential Cookies: Necessary for website functionality, such as enabling secure payments and navigation.
Performance Cookies: Help us analyze website traffic and improve user experience.
Functional Cookies: Store your preferences, such as language and location, for a more personalized experience.
Marketing Cookies: Used to show relevant ads and track interactions with our promotions.
Third-Party Cookies
We may use third-party services, such as Google Analytics, to track website performance and user behavior. These services may also place cookies on your device.
Managing Cookies
You can control or disable cookies through your browser settings. However, disabling cookies may affect website functionality and limit your experience.
By continuing to use our website, you consent to our use of cookies as described in this policy. If you have any questions, feel free to contact us.
Payment Methods
At Sweetly Katered, we offer a variety of secure and convenient payment options to ensure a smooth checkout process.
Accepted Payment Methods
Credit & Debit Cards: Visa, MasterCard, American Express, Discover
PayPal: Secure online payments with buyer protection
Apple Pay & Google Pay: Fast and secure mobile payments
Bank Transfers (for large custom orders): Contact us for details
Secure Payments
We use SSL encryption to protect your payment information, ensuring a safe and secure transaction every time you shop with us. We do not store your payment details.
Payment Confirmation
Once your payment is processed, you will receive an email confirmation with your order details. If you do not receive a confirmation, please check your spam folder or contact us for assistance.
Issues with Payment?
If you experience any issues during checkout, please verify your payment details or try a different method. For further assistance, feel free to reach out to our support team.
We appreciate your trust and look forward to serving you!